Elbra is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or services. It complies with the General Data Protection Regulation (GDPR) and relevant U.S. privacy laws, including the California Consumer Privacy Act (CCPA).
1. Who We Are
Elbra Trading Lda
Rua do Comércio 92, 1 Frt
4590-073 Paços de Ferreira, Portugal
VAT ID: PT518285308
Contact: ask@elbra.com
2. What Information We Collect
We may collect:
- Identification Data (e.g., name, company)
- Contact Information (e.g., email address, phone number)
- Billing and Shipping Information
- Website Usage Data (e.g., IP address, browser, pages visited)
- Preferences and Communications (e.g., newsletter opt-ins, inquiries)
3. How We Collect Your Data
We collect data:
- When you submit a contact or quote request form
- When you subscribe to our newsletter
- Through cookies and analytics tools
- Via direct communication (email, WhatsApp, social media)
4. Why We Use Your Data
We process your data to:
- Respond to inquiries and fulfill orders
- Deliver customized services
- Send marketing communications and newsletters (with consent)
- Improve our services and website performance
- Comply with legal obligations
5. Newsletter and Marketing Communications
When you subscribe to our newsletter, we collect your email address and (optionally) your name and preferences. We will only send marketing communications:
- With your explicit consent (opt-in)
- In line with your selected preferences
- With a clear option to unsubscribe at any time
You may opt out of marketing communications by:
- Clicking the "Unsubscribe" link in any email
- Contacting us directly at ask@elbra.com
We use reputable third-party providers (such as Mailchimp or Send in Blue) to manage our email communications securely and in compliance with data protection laws.
6. Legal Basis for Processing (GDPR)
We process your data based on:
- Consent (e.g., newsletter sign-up)
- Contractual necessity (e.g., order fulfillment)
- Legal obligations
- Legitimate interests (e.g., responding to inquiries)
7. Your Rights
You have the right to:
- Access and correct your personal data
- Withdraw consent at any time
- Request data deletion
- Object to processing
- Lodge a complaint with a supervisory authority (EU)
- Request access to personal data collected
- Request data deletion
- Opt out of data “sale” (note: we do not sell personal data)
8. Data Retention
We keep your data only as long as necessary for:
- Order fulfillment
- Legal obligations
- Marketing (only until you unsubscribe or withdraw consent)
9. Cookies and Tracking
We use cookies to:
- Analyze website usage
- Improve user experience
- Support marketing efforts
You may manage or disable cookies in your browser settings.
10. Data Sharing and Transfers
We never sell your data. We may share it with:
- Logistics and technical service providers
- Email marketing platforms (e.g., for newsletters)
- Legal authorities when required
If transferred outside the EU, we ensure lawful mechanisms like Standard Contractual Clauses.
11. Security
We use encryption, firewalls, secure servers, and access controls to safeguard your personal data.
12. Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page with an updated date.
13. Contact Us
For privacy-related questions or to exercise your rights, contact:
Email: ask@elbra.com
Address: Elbra Trading Lda, Rua do Comércio 92, 1 Frt, 4590-073 Paços de Ferreira, Portugal